[Resolved] Godrej Interio — Meraki shoe cabinet

APMahajan

Jun 2, 2022

Address:

S102 Signature tower, Bestech Grand spa , Sector 81 gurgaon

I had purchased one shoe rack online from Godrej interio which was delivered yesterday. Installer came yesterday to fix it. Again one part was missing. Everytime it happens . They blame packaging department. Talked to Mr Sunil from Godrej, he was not at all helpful and said this will take 2-3 weeks, talk to my senior I can’t do anything. Why every time when you order something, parts are missing, why so casual behavior on their part. They are not at all customer friendly. Please help me out as I need it urgently. Order no is[protected]

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Jun 6, 2022

Complaint marked as Resolved

Highly disappointed. Got a mail after complaining that your issue will be resolved within 2-3 weeks. Written mails to all. It has been almost one week for replacement / supplying parts of shoe cabinet. Today called Mr Vineet Joshi. I am told that I need to have patience as all his other customers are very patient when parts of the order are missing. He can’t refund money even if you want it urgently. so there is no other option left. According to him, it is an equal pain for installer also as he has to come again. What a reply. Shocked with his attitude.

Godrej Interio customer support has been notified about the posted complaint.

Jun 03, 2022

Updated by APMahajan Spoke to Vineet Joshi. Promised to inform me around 11.00 AM. Called him, sent mail, still no replacement or refund.
NEVER EVER I will buy anything from Script or Godrej Interio. Because their products are fine but always deliver with missing parts and you keep waiting for missing parts. No one seems to be interested. If you can’t supply parts early then refund my money. Why should I wait for missing part. This is not the first time they have done it. It is their regular feature.

Jun 04, 2022

Updated by APMahajan I need to register my complaint against the casual and irresponsible behavior of your employees, especially in packaging and servicing department .

I am a loyal customer of Godrej/Script and have purchased furniture worth approx 15 lakhs from Script/ Godrej interio.

I had purchased one Meraki shoe rack online from Godrej interio which was delivered on Tuesday 31st May. Installer came on the same day to fix it.
Again one part of it was missing. They are very casual about it. One department blames other and so on. I had Spoken to Mr Vineet Joshi, Sunil Verma, Sent mails but no action.Your products are good but always delivered incomplete and you keep waiting for missing parts. No one seems to be interested. Why should I wait for missing part. This is not the first time they have done it. It is their regular feature. We are told it will take 2- 3 weeks or several days to revert. Highly dissatisfied and disappointed with packaging/servicing department of godrej interio.

We need this shoe cabinet urgently. If they can’t provide, please tell them to refund my money.

Order no is[protected] Meraki shoe cabinet.

Jun 06, 2022

Updated by APMahajan Not Resolved, where it is showing resolved.

Jun 06, 2022

Updated by APMahajan NOT RESOLVED.
On its own you have changed to resolve