Godrej Locking Solutions & Systems — Poor Post Sales Services

Address:

New Delhi, Delhi

Company those who are not able to provide post sales services get sunk in business soon. Godrej is one of them on top...pathetic in responding calls, can't get connected to customer care, poor IVR system, auto receiving of sms in case of missed calls are also have fake numbers/invalid numbers. Top management must fire those who are heading post sales services. I had brought Godrej Safe Esquire, the lock is not working sometimes, it took my 2-3 working hours just to register a complaint. The dealer's technician says the product is under warranty but the lock would be changed on chargeable basis because it's a rule of godrej that any physical part gets changed in safe would be chargeable whereas in all companies if there is a physical damage then only the replacement of part would be chargeable. Dont buy Godrej Product, they dont have service back up and even if they drop down to attend your call, their intention would be how to charge a customer even if product is under warranty. Rest choice is yours, if you still want to ...