Gofirst Airline — Refusal to compensate for bag damage

PNR:PEF9KX
BAGGAGE TAG NO:G[protected]
flight from ccu to bom on 5th april 2022 -G8 519
My checked in bag handle was broken and same reported to the counter at Mumbai Airport counter of GO FIRST.
Was told to mail to their respective departments.
They have replied stating the damage is normal wear and tear!
I do not accept their response as my bag is new.
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