| Address: | C 1302 Jal Vayu Vihar, Powai Mumbai |
Dear Yatra/GoAir CEO,
SUBJECT - Improper Conduct of Business Causing Gross Inconvenience to Passenger,
I am a Armed Forces Officer from Indian Navy and great fan of your service and privileges, however I have a bone to resolve which is enclosed under:-
I and my wife had booked flight on 3 Apr from Coimbatore to Mumbai through the portal/Airline G8 2604 for departure Time 1920 hrs PNR M25HNB, YATRA REF NUMBER[protected]. Copy of tickets enclosed.
. Earlier on 1 Apr I had checked my Yatra App which was giving me time of departure of flight as 1920 hrs, there was no mail or sms or call from Goair/Yatra . I even tried doing Web Check- in on GoAir app on 1 Apri, which I downloaded on 1 April but was unsuccessful.
As I was travelling on 3 Apr from Murudamalai Temple to Coimbatore in the morning, I did attempt web check in at 1300 hrs on arrival for 1920 hrs flight but was unable to do web check in.
I tried again at 1530, 1600 hrs again but was unable to complete as it was giving error message .
So again at 1700 hrs I called up Customer care but line was getting cut again and again. Finally I got through to GOAIR customer care at 1720 but was astonished to find that the flight time was advanced by 7 hours and flight departed at 1210 hrs instead of 1920 hrs. Yatra customer care line was getting cut abruptly umpteen times when I called them on 3 Apr. This is absolutely brazen and atrocious conduct on part of GoAir and Yatra that you have not cared to inform me or taken by consent telephonically and informed me to advanced the flight by telephone or email
This amounts to gross negligence causing grave and unacceptable discomfort as I and my wife have to resume duty the next day. When I spoke to GoAir employee on telephone at Call centre Mr Sai Lalit at 1738 pm today he not only refused to give alternate flight booking or connect me to his Senior Supervisor or provide his Employee no.
It is causing me and my wife substantial mental trauma and agony while organising alternate flight as the rates have gone multi-folds to Rs 14000 per person by alternate Airline.
I have asked Mr Sai Lalit to send the mail which he claims that GoAir had send on my [protected]@hotmail.com account which i haven't revived . No GoAir employee called me on mobile or send me an SMS despite reassurance by Mr Sai Lalit. Yet again I never got the trail mail of rescheduled flight timings.
I would like GoAir to refund me Rs 26500 for the cost of new flight ticket & luggage, which I purchased in emergency in distress plus Rs 1 Lakhs for compensation for causing deep anxiety mental trauma and loss of productive time and immense agony due to your unilateral conduct of business. This is no way to subject passengers to distress as my e mail and telephone number is available to the GOAIR line and my mobile was in working condition.
I would like a detailed investigation in to the cause of not informing me and calling me on my mobile when you are advancing flight time by 7 hours without taking my consent within next 48 hours. You can trace my call and recording on 3 April around 1730 to 1740 hrs with Mr Sai Lalit. You can even conduct a forensic audit of my email and mobile number to check the veracity of my claim and statement by sending your representative to my office or residence.
If I find that there has been a deliration of duty on part of Airline/Yatra I shall approach not only National Consumer Court, Aviation Ministry and PMO office grievance cell to set things right as this amount so gross Negligence of duty and improper conduct of business, and seek appropriate claim and compensation.
Warm Regards
Commodore Niranjan Khardenavis
[protected]
Mumbai
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