[Resolved] Goibibo — Amount not refunded after payment was made and flight ticket was not booked.

nivabond

from Delhi, Delhi

Address:	Gurgaon, Haryana
Website:	goibibo.com

On 7th november 2015 I booked a flight ticket from mumbai to jammu from goibibo website.The payment was made and an amount of Rs 8181 was deducted from my account but the ticket was not booked and the transaction was shown dropped.On contacting the bank they told the transaction was successful and the amount paid has gone to goibibo.While repeated complaints to goibibo regarding this they just replied the transaction was dropped.The transaction id by goibibo is GOMUPKG077da[protected] and the bank transaction id is [protected]IG0AYQUZJI .Please do look into the matter.

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May 12, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2015

Ibibo Group / Goibibo Customer Care's response Dear Sir/Madam

Greetings from Goibibo.com

As checked we have not charged you against this reservation so we request you to please share your detailed bank statement till date so that we may check the details with our payment gateway and assist you accordingly.

Thanks and Regards
Gocare Team

Dec 17, 2015

Updated by nivabond Attached is the bank statement upto 7 th december. I have already mailed the bank statement while complaining to your management still the issue has not been resolved.

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Comments

nivabond

from Delhi, Delhi

Please check the attached bank statement.

nivabond

from Delhi, Delhi

Account Statement till date

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Verified Support

Dear Niva

Greetings from Goibibo.com

Hope you have got the refund hence resolving the issue from our end.

Do let us know in case of any further assistance required.

Thanks and regards
Mayur
Gocare Team