Goibibo — Amount refund - free cancellation | |
Hi, I booked hotel in GOIBIBO website for 9th & 10th Jan 2016. While i checking it showed as FREE cancellation in the main page. I booked the hotel and i have cancelled the booking on the same day 21st dec but i got the refund amount SMS 50% only. I check ed the cancellation policy it stated that ..FREE Cancellation until DEC 25 till 10.00AM.. Next line - 50% until DEC 25 till 10.00AM.. What is the differnce between First line policy and second line cancellation policy. I booked on 21st december and i have cancelled on the same day. So they have to pay the full amount back. Booking ID: HTLA6XX6CN
Regards,
Senthil
Was this information helpful? | |
|
customer support has been notified about the posted complaint. | |
 9 Comments | |
Comments
Hi Senthil
Greetings from GoIbibo.com!
With regards to your email, we are waiting for our Tech team final revert . We would advise you to provide us time till EOD Wednesday so we can resolve this to your satisfaction.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Goibibo Team
Greetings from GoIbibo.com!
With regards to your email, we are waiting for our Tech team final revert . We would advise you to provide us time till EOD Wednesday so we can resolve this to your satisfaction.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Goibibo Team
Even I have the similar case...
I have booked a hotel for 31st Dec on 28th Dec.. [Booking ID : HTL53QYLYK]. At the Time of booking all the communication presented on Portal/App says that its “Free Cancellation upto Dec 29”. Attached are the Screenshots of the same… But the Voucher generated post booking says “Non-Refundable” along with other Conditions…
Since ~3:00 PM 28th, I have been trying to Connect with Goibibo representatives to get it cancelled… Despite many calls and waiting, the only reply I get is that it will take some time… From 3:00 PM to Evening 9:00, to next day morning to noon to evening to night again. Response to Last night call was also the same that by 30th 10:00 my problem will be resolved. But it came to no-surprise at 11:00 when I called today, they again said to be resolved by evening [And the matter is escalated to Hotel Authorities].. I have got my entire plan on a toss.
Even when I have called The Hotel, they said that they cannot help in any manner in this regard, as the cancellation policies are already with Goibibo.
Then Finally I got connected with Ms. Vidushi (Said to be Channel Representative of Hotel booking from Goibibo side for Tulip Garden). I was again given time till 2:00 PM to resolve the matter.
So when I called up few minutes back, Finally the outcome is that I cannot cancel the booking…..
Sorry to say but the Most bitter experience with Goibibo…
My point is when all the communications (as attached) say that it’s a cancellable booking, Why customer is a victim of policy discrepancy between you and Hotel……
The Complaint numbers are as Follows : 1140032, 1140227, 1152017, 1155878 and many more….
It’ll be a no show from my side on this booking tomorrow, Please suggest the next course of action to have my money back……
Ashish Jain
I have booked a hotel for 31st Dec on 28th Dec.. [Booking ID : HTL53QYLYK]. At the Time of booking all the communication presented on Portal/App says that its “Free Cancellation upto Dec 29”. Attached are the Screenshots of the same… But the Voucher generated post booking says “Non-Refundable” along with other Conditions…
Since ~3:00 PM 28th, I have been trying to Connect with Goibibo representatives to get it cancelled… Despite many calls and waiting, the only reply I get is that it will take some time… From 3:00 PM to Evening 9:00, to next day morning to noon to evening to night again. Response to Last night call was also the same that by 30th 10:00 my problem will be resolved. But it came to no-surprise at 11:00 when I called today, they again said to be resolved by evening [And the matter is escalated to Hotel Authorities].. I have got my entire plan on a toss.
Even when I have called The Hotel, they said that they cannot help in any manner in this regard, as the cancellation policies are already with Goibibo.
Then Finally I got connected with Ms. Vidushi (Said to be Channel Representative of Hotel booking from Goibibo side for Tulip Garden). I was again given time till 2:00 PM to resolve the matter.
So when I called up few minutes back, Finally the outcome is that I cannot cancel the booking…..
Sorry to say but the Most bitter experience with Goibibo…
My point is when all the communications (as attached) say that it’s a cancellable booking, Why customer is a victim of policy discrepancy between you and Hotel……
The Complaint numbers are as Follows : 1140032, 1140227, 1152017, 1155878 and many more….
It’ll be a no show from my side on this booking tomorrow, Please suggest the next course of action to have my money back……
Ashish Jain
Hi Senthil
Greetings from GoIbibo.com!
With regards to your email, we are waiting for our Tech team final revert . We would advise you to provide us time till EOD Tuesday so we can resolve this to your satisfaction.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Goibibo Team
Greetings from GoIbibo.com!
With regards to your email, we are waiting for our Tech team final revert . We would advise you to provide us time till EOD Tuesday so we can resolve this to your satisfaction.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Goibibo Team
Hi Senthil
Greetings from GoIbibo.com!
With regards to your email, we are constantly getting this checked from our Tech team as revert is awaited from their end . We would advise you to provide us time till EOD Wednesday so we can resolve this to your satisfaction.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Goibibo Team
Greetings from GoIbibo.com!
With regards to your email, we are constantly getting this checked from our Tech team as revert is awaited from their end . We would advise you to provide us time till EOD Wednesday so we can resolve this to your satisfaction.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Goibibo Team
Hi Senthil
Greetings from GoIbibo.com!
With regards to your email, please be apprised that your hotel booking refund has been processed from our end. The amount will reflect in your account within 5-7 working days. Please notify us if you didnt receive the refund in 7 working days.
In case of any further assistance, you may write us again. We will be glad to help.
Thanks and regards
Rohit Singh
Goibibo Team
Greetings from GoIbibo.com!
With regards to your email, please be apprised that your hotel booking refund has been processed from our end. The amount will reflect in your account within 5-7 working days. Please notify us if you didnt receive the refund in 7 working days.
In case of any further assistance, you may write us again. We will be glad to help.
Thanks and regards
Rohit Singh
Goibibo Team
no confirmation for cineplanet ticket booking
Sir, i have booked two tickets for 'Run Raja Run' in Cine Planet for 1.00 pm show on sunday 3.8.14 but i have not received any confirmation in this regard. kindly process the transaction and let me get my tickets.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from GoIbibo.com!
With regards to your email, we regret the inconvenience caused to you. We are getting this checked . We would advise you to provide us time till EOD tomorrow so we can resolve this to your satisfaction.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Goibibo Team