[Resolved] Goibibo — Cancellation charge on hotel booking cancellation | |
I booked hotel on 31st jan and i have cancelled on the same day. There is no cancellation charge if cancellatioin done before feb 25th 2016. But they have charged RS.608. Goibibo cancellation policy screen shot attached. Kindly refund the cancellation charge amount:608Rs. Booking ID: HTL5SJW8CY Booking Amount Rs. 30979 Cancellation Charges Rs. 608 Refund Amount Rs. 30371 Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Dear Customer,
Greetings from Goibibo !! Kindly be advised that from 28th Jan goibibo convenience charges are applicable on all the booking which are made after or on 28th Jan. So in this booking Goibibo has charged Rs. 608 as convenience charge from you. In this booking we did not charge cancellation charges because you did not use any promo code and the convenience charges are calculated on vendor amount and debited from refund amount.
Feel free to reach us for any future queries or concerns.
Regards
Akshat
GoCare Team
Greetings from Goibibo !! Kindly be advised that from 28th Jan goibibo convenience charges are applicable on all the booking which are made after or on 28th Jan. So in this booking Goibibo has charged Rs. 608 as convenience charge from you. In this booking we did not charge cancellation charges because you did not use any promo code and the convenience charges are calculated on vendor amount and debited from refund amount.
Feel free to reach us for any future queries or concerns.
Regards
Akshat
GoCare Team
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from Goibibo !! Kindly be advised that we are looking into your query on the priority basis so allow us time till Thu EOD to investigate it further and resolve it to the best of your satisfaction.
Regards
Akshat
GoCare Team