[Resolved] Goibibo.com — Claiming refund | |||
Belgaum to Bangalore Booking ID: GOBUSc3a[protected] PNR: NJHUHX Operator: Bhavani Travels Hello, Sareeta here. Me and my husband had booked a bus to travel from Belgaum to Bangalore on 4th of January through goibibo. Travel operator was Bhavani Travels. As it was a last minute booking we paid 3200 for 2 tickets (which is 1600 per head, almost double the normal cost). Since we had urgent commitments on monday morning we did not think of the cost. Pick up time was 8.00 pm, but the bus arrived only at 8.20 at departed only at 8.40. Bus was in a very bad condition, as in no cleanliness, driver was not trained at all. Later the bus broke down somewhere near to chitradurga at 3.30 am. Driver did not inform the actual problem, later at 5.30 when all the passengers started shouting, only then he revealed that there is a breakdown and the bus cannot move further. Then he said the back bus will be there only by 9.30 (he wasn't even sure about that). We waited till 8 am and booked a cab from chitradurga paying him 3500 for 4 members and proceeded to bangalore and reached by 12.30pm. This was the horrifying experience. When i called the customer support at goibibo, they said they will call in 24 or 48 hours, its been more than 7 days now and nobody has called up. Above that they you can do whatever you wish to do. Hopeless... Very unprofessional attitude. This is not expected from a world class booking system like goibibo. Please respond unless this issue will be escalated further as the co passengers from redbus have got 60% refunds and we also demand the same. Sareeta [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
9 Comments | |||
Comments
Dear Mr. Bangera,
Greetings from Goibibo.
Please accept my sincere apologies for the fact that we failed to endow you with the level of service we aim to provide.
Please note I have checking this matter and will revert you by Friday EOD to serve you better.
I appreciate your Patience and understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com
Greetings from Goibibo.
Please accept my sincere apologies for the fact that we failed to endow you with the level of service we aim to provide.
Please note I have checking this matter and will revert you by Friday EOD to serve you better.
I appreciate your Patience and understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com
Dear Mr. Bangera,
Greetings from Goibibo.
We apologies for this delay as we are still chasing this matter and we can understand the level of frustration on this delay. Since we are persisting this matter with bus operator We request you to wait till Tuesday EOD so that we can offer you the best resolution in this regards.
Your patience with regard to this matter is appreciated.
Regards,
Dhananjay Singh
Goibibo Team
Greetings from Goibibo.
We apologies for this delay as we are still chasing this matter and we can understand the level of frustration on this delay. Since we are persisting this matter with bus operator We request you to wait till Tuesday EOD so that we can offer you the best resolution in this regards.
Your patience with regard to this matter is appreciated.
Regards,
Dhananjay Singh
Goibibo Team
Dear Mr. Bangera,
Greetings from Goibibo.
Please be advised that we have checked the details and found that your bus was canceled and operator has arranged the alternate bus for travellers. In that case they have agreed to offer the 600.00 rupees refund.
Please note your refund will be processed shortly and it may take 5-7 working days for the refund to reflect in your account (depending on your banks processing time).
Do let us know in case you do not see the amount credited in your account within the above mentioned time frame.
Kind regards,
Dhananjay Singh
Goibibo.com
Greetings from Goibibo.
Please be advised that we have checked the details and found that your bus was canceled and operator has arranged the alternate bus for travellers. In that case they have agreed to offer the 600.00 rupees refund.
Please note your refund will be processed shortly and it may take 5-7 working days for the refund to reflect in your account (depending on your banks processing time).
Do let us know in case you do not see the amount credited in your account within the above mentioned time frame.
Kind regards,
Dhananjay Singh
Goibibo.com
Dear Mr. Bangera,
Greetings from Goibibo.
We have checked this matter as we accepted to offer you a refund of rupees 600.00 for each traveller. In this case we may offer a refund of Rupees 1200.00 for this booking. Further, we request you to send us your consent so that we may process the refund at the earliest.
We appreciate your understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com
Greetings from Goibibo.
We have checked this matter as we accepted to offer you a refund of rupees 600.00 for each traveller. In this case we may offer a refund of Rupees 1200.00 for this booking. Further, we request you to send us your consent so that we may process the refund at the earliest.
We appreciate your understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com
Hello,
I have not got any refund amount, and this is very bad. Some person claiming that he is from Goibibo, said he will refund and asked for all my bank credentials and tried to hack my bank account. This is really bad. I had to block all my bank accounts. I need to take strict action against this. Person's name was Mr yadav, from payment gateway department from Goibibo.
I have not got any refund amount, and this is very bad. Some person claiming that he is from Goibibo, said he will refund and asked for all my bank credentials and tried to hack my bank account. This is really bad. I had to block all my bank accounts. I need to take strict action against this. Person's name was Mr yadav, from payment gateway department from Goibibo.
Dear Mr. Bangera,
Greetings from Goibibo.
We apologize for this delay, As we need to check why you have been called for bank details. In this case we request you to wait and we will confirm you by Monday EOD about the refund.
We appreciate your understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com
Greetings from Goibibo.
We apologize for this delay, As we need to check why you have been called for bank details. In this case we request you to wait and we will confirm you by Monday EOD about the refund.
We appreciate your understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com
Dear Mr. Bangera,
Greetings from Goibibo.
Please be advised that we have checked again and processed the refund of Rupees 1200.00 to your bank account. Further, it may take 5-7 working days for the refund to reflect in your account (depending on your banks processing time).
Do let us know in case you do not see the amount credited in your account within the above mentioned time frame.
Kind regards,
Dhananjay Singh
Goibibo.com
Greetings from Goibibo.
Please be advised that we have checked again and processed the refund of Rupees 1200.00 to your bank account. Further, it may take 5-7 working days for the refund to reflect in your account (depending on your banks processing time).
Do let us know in case you do not see the amount credited in your account within the above mentioned time frame.
Kind regards,
Dhananjay Singh
Goibibo.com
Dear Mr. Bangera,
Greetings from Goibibo.
Please note we have processed the refund yesterday and it may take 5-7 working days for the refund to reflect in your account (depending on your banks processing time).
Do let us know in case you do not see the amount credited in your account within the above mentioned time frame.
Kind regards,
Dhananjay Singh
Goibibo.com
Greetings from Goibibo.
Please note we have processed the refund yesterday and it may take 5-7 working days for the refund to reflect in your account (depending on your banks processing time).
Do let us know in case you do not see the amount credited in your account within the above mentioned time frame.
Kind regards,
Dhananjay Singh
Goibibo.com
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5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from Goibibo.
Please accept my sincere apologies for the fact that we failed to endow you with the level of service we aim to provide.
Please note we are checking this matter and will revert you by Friday EOD and wish to serve you better.
I appreciate your Patience and understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com