Goibibo.com — Did not provide proper information for bus booking

Address:	700091
Website:	www.goibibo.com

I booked bus from goibibo site. I feel it was my biggest mistake.I along with 6 family members, bhuvaneshwar to Kolkata, 24th October, 8.30 pm. We reachd boarding point(mentioned in the ticket), one and half hour before.I did not get any information regarding bus number or bus driver details.I tried calling on the phone no. provided in the e- ticket, but the no. does not exist.We were waiting with all our luggage, with no surety about the bus.I called goibibo customer care, after long wait was able to speak with customer care who said I wl be geting cl from the bus driver.And it was already 8 pm. Then somehow my private cab driver which I had booked from puri to bhuvaneshwar managed to collect the information that the bus is waiting somewhere else and he took us.Reaching there I got to know the bus boarding point had changed 2days back, and I was not even informed, if we would not have managed to reached the bus, it would have left.I have never seen such irresponsible and worthless service ever. We had lots of trouble, as amongst 7 o[censored]s, 5 people were elderly and waiting on the road with no surety which bus is ours, where to go, totally spoiled our trip. I just want this should have a proper check, as more people will suffer in future.