[Resolved] Goibibo.com — Goibibo.com - No Support from GOibibo customer care nor website support link | |||
I have booked a ticket through goibibo.com from Bangalore to Tirupathy for 20th Feb 2015. Booking ID- GOBUS15b[protected]. At eleventh hour bus operator has cancelled the ticket & advised to contact Goibibo.com for refund /alternate arrangement. This caused me lot of mental & physical harassment as i was travelling with my family at night 11 pm with nowhere else to go stuck at a lonely pickup point. I tried several times on their customer care no to enquire as well as website under 24X7 Express Care link under support. But site is not responding at all. I tried from Mobile App also but it was also not responding. All call center numbers are only IVR & no direct helpline & no representative is there to help. Moreover goibibo sends messages stating welcome on board & share your experience and states that i have travelled in the bus, when the bus itself was cancelled Was this information helpful? | |||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Mar 04, 2015 Ibibo Group / Goibibo Customer Care's response Dear Mr KumarGreetings from Goibibo.com Kindly note that the refund has been processed and the amount will reflect in your account in 5-7 working days depending on the processing time of your bank. Thanks and regards Goibibo Team | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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