Goibibo.com — Irresponsible and Callousness

Address:

New Delhi, Delhi

Booking ID: GOFLDMOB[protected]Goibibo, The above mentioned booking ID is for the tickets that I had booked for journey from Delhi to Mumbai and back on 18th and 23rd January respectively. I understand that the said tickets were purchased on the 12th January 2014. I was not sent any mail giving me a booking ID which is quite dubious in itself. To my surprise on 14th January 2014 art 11:30 PM I receive an email which says that my booking is aborted and that the money is being refunded back I.e. after more that 48 hrs. If thats not irresponsible I dont know what is.I spoke to your customer care executive who literally hung up while I was talking just repeating "write to customer relations" "process of refund is initiated" "automated system"(called him at around 1:30 AM 15th January 2014 from [protected] which is also the registered number for the tickets). My instructions to him and i reiterate the same now on record that I dont want my money. I made a payment to you for tickets on 12th January 2015. My money was deducted by you for airway tickets which tickets I should have got. If there is any problem with giving the tickets you should not have deducted the money. Now that the money was paid and received by you, you should now deliver the goods. This part of commerce i am sure you are well aware of. hope you understand that the same applies to even intermediaries (acting at your own risk) like you who charge a fee for the same. Now that money was deducted and tickets not delivered and i am informed of the transaction being aborted after more that 48 hrs is absolutely not acceptable. This is highly irresponsible on your part and shows oodles about how incompetent your entire system and team is. I have never had such an experience with any other travel website.Something very similar happened a few days back when a booking was made by me, payment made but no email confirmation nothing absolutly. But when enquired about the same after a few days realising that no ticket was sent, I called your customer care and only then was i given the ticket (Booking ID: AMD8H5TAN). May be that trust of mine was not well founded this time.This is actually very shameful and one is given to wonder as to how anyone can run a business just by their whims and fancies. May be such incompetence should have been restricted to your team and should not have extended to gullible public. This is pathetic. You enjoy my money in your account for a few days and then give it back saying that the ticket has been cancelled. This actually gives me a lot of ideas when replicated on a larger scale.Anyways please be put to notice that I am stating that I would not want my money but want my tickets and that is my stand. If need be i would not hesitate to take it to its logical conclusion. Sincerely, Shravanth Paruchuri