Goibibo.com — Payment debited but ticket not confirmed yet

Address:

Mumbai City, Maharashtra

Hi, My name is Nirav Dhruve; I had made a transaction on Goibibo.com on 15th March, 2015. I was booking flight tickets through this website. However, after the transaction was complete I got to see on screen was my tickets were not booked and the payment for the same was debited from my credit card. The transaction amount was Rs. 38, 558 and additional Rs. 500 was paid through my GOCASH account maintained by GOIBIBO. The booking ID for the same was GOMUPKGF08A[protected]. Since then I raised several complaints on GOIBIBO customer care Portal, also tried calling the customer care phone number but to no avail. My complaint is still lying as it is, nobody has even bothered to revert. At least as a customer I have a right to discuss this issue personally with the concerned person of the company. No communication from GOIBIBO is scaring me about my money and also my travel plans. I also confirmed from my credit card company that the merchant (GOIBIBO) has claimed the amount which I was to spend on this transaction. So now GOIBIBO is sitting on my cash of Rs. 37, 558 since 2 days and isnt reverting on my concerns. This is not the 1st time I am booking tickets from this portal but such poor experience is the newest thing I am encountgering. This can be termed as Cheating, fraud, mishandling of customer money, etc. Please address my concerns and take suitable action the company.