Goibibo.com — Payment deducted for failed transaction and still has not been refunded by goibibo or PayU

Address:

Mumbai City, Maharashtra

Hi I was trying to booked a flight ticket on 5/9/2015 for mumbai to lucknow and at the time of transaction it's showed me transaction failed and at that time the money got deducted from my bank amount is of Rs 5441. I called the goibibo support they told me to wait till money it will get credit to your account automatically. After waited for 5 day I did not received any money I contact my bank and bank says the money has been deducted from my account in the name of wwwgoibibocomgurgaonin. I contact the COE's office. Over there Mr.Rohit and Mr. Ankur where in taking my case after 8 days they said me they have contact there finance department and the money is not with them and they also said me they contacted There PAYU team which is the gateway of payment but they also denied that the amount is not charged and they also don't have it. I again contact my bank and in statement it's clearly mention that the amount is deducted in the name of goibibo and bank reference number. Still they are saying they don't have the payment. It's not possible Guys till today I have not received my money as bank says till the time goibibo does not raise the refund it will not be reflected in my bank and goibibo and PayU says they don't have my money. Now the thing is that where is the money. Why did they have charged me for failed transaction. It's not the small amount and if like this the customer is paying for the thing which he does not got. Please help me to take my money back as it's already been a week and still my money is not refunded. As got fed up with there excuses and tried I taught consumer complaint will help me to get my hard working money back. I hope raising the consumer complaint will help me to get my money back. If they will do like this then how they can be trusted company. PAYU is having tie up with them so it's there responsibility to take care of there customers. If any one can help me please you can contact me on Rahul.[protected]@Gmail. Com.