Goibibo.com — Ticket booked with incorrect timings

Address:

Pune, Maharashtra

I had booked return Air tickets from Mumbai to Delhi on July 08th 2015. After completion of booking on the website, I was shocked to see the timings of flights booked were different from what I had selected. I immediately called up customer care to explain the issue. I was asked a funny question - "Do you have a screenshot of the options you selected". Who the hell takes a screenshot before clicking on BOOK ticket!!! Finally, I was assured that technical team would look into this and provide an explanation and will CALL me the next day I didn't get any Call!!! so I decided to ring again. I again had to explain the issue and was told to wait for feedback from Technical team. Again the same story, there was no call from Customer care team. Next day I again called up and asked for feedback. Finally there was an answer "There were no issues from our side. You booked it incorrectly". I explained that I had selected below options while booking [See Below] Delhi to Mumbai: 22:45 PM Flight and Mumbai to Delhi 8:45 AM Flight After selection, I was redirected to confirmation page which displayed intended timings but I don't know what happened in the background and tickets were booked with incorrect timings. Booked Ticket details are - Mumbai to Delhi: 2:25 AM Flight Delhi to Mumbai 8:00 AM Flight I decided to find out the issue myself and started the booking process all over again. What I noticed that when page with all tickets option loads, whatever options are selected by default were booked in my case even if I had selected above mentioned options. Again called up customer care, explained my findings and insisted if I can talk to a technical person and he/she can explain the issue to me Since I belong a technical background and I have been developing such websites since last 12 years. But there was just one response from your team "YOU MADE A MISTAKE WHILE BOOKING AND OUR SOFTWARE IS FLAWLESS". I found attitude of most of the executive very RUDE. Even the supervisors are not trained enough to talk to Customers. In the end after making numerous calls, I was told there is nothing can be done from customer care, you have to write an email to Management. I did that too. I had a word with Nitesh from management team. They responded but they couldn't provide any solution to this. He also advised me to stop wasting my time and book the tickets again. Finally They stopped responding to my emails also hence I am putting up my complaint here. -Rajinder