Goibibo — Goibibo is fraud and i experienced a nightmare/harassment from goibibo

Address:	Gurgaon, Haryana
Website:	www.goibibo.com

I nitin jain booked a ticket through goibibo with airline:g8/itvo7a and my date of travel was 18th july 2016 @6:20 pm by goair from delhi to pune. I reached the airport with my wife at 4:30 pm to ensure i complete the travel formalities. When i reached the goair travel desk to issue me a boarding pass, i was surprised to know that my ticket is auto cancelled. Never heard to something like auto cancelled, i enquired with their senior most official of goair and they fetched the system and told me that goibibo has not paid the airline that is why it is auto cancelled. I still did not believed and thought it is a system error, i called customer care of
Goibibo and to my surprise i was told that indeed goibibo has not paid! Now i asked them to rebook the same flight, the customer care representative said that the seats in the flight are finished which later i came to know was a lie. I was put on hold for continuous 1.5 hours for this resolution but all my efforts were in vain. I continuously kept begging for the resolution and i finally was put in flight that was taking 4 hours instead of 2 hours as per their decision and whims and fancies. I continously kept calling the customer care and undergone so much harassment and tension during this process that i had to visit the doctor with low bp.

My wife had to travel alone and she and myself personally had to face so much stress and harrassment from gobibo during our travel which is inexplicable.