Goibibo — Payment not received | |||||
I have booked one ticket from AHMEDABAD to BANGALORE(booking id-TUAN8BW6K, booked on 20.7.2015) which was suppose to depart on 7AUG and the flight no. is AI614 which was going to mumbai from where i had another flight AI639 to BANGALORE. BUT DUE TO DELAY IN THE FLIGHT AI614, AIR INDIA gave me a flight to DELHI, from where i was suppose to take a connecting flight to BANGALORE.BUT THIS DELHI FLIGHT GOT CANCELLED DUE TO TECHNICAL FAULTS. And my money is not refunded yet. Was this information helpful? | |||||
|
customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
have received a message from ibibo that they have received my cancellation request, but this cancellation of flight was done by the AIR INDIA, so according to that, the whole refund should be given, there should not be any deduction as mentioned by the airlines during the cancellation because this flight was cancelled due to technical faults and the airlines was ready for the full refund at that time
Dear Deepshikha,
Greetings from GoIbibo.com!!
We agree to you and we are trying our best to get the same resolved with airlines. We have to take an approval from the airlines with further validation. We request you to please allow us some more time to get this confirmed with them.
We will get back to you by EOD on Thursday 08 October, 2015 with further information or once we get a revert from airlines.
Regards,
Megha Sharma
GoCare Team
Greetings from GoIbibo.com!!
We agree to you and we are trying our best to get the same resolved with airlines. We have to take an approval from the airlines with further validation. We request you to please allow us some more time to get this confirmed with them.
We will get back to you by EOD on Thursday 08 October, 2015 with further information or once we get a revert from airlines.
Regards,
Megha Sharma
GoCare Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5117
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from GoIbibo.com!!
We regret for the inconvenience regarding schedule change in your flight booking with Air India under booking reference: TUAN8BW6K. Kindly note that GoIbibo is only a booking platform and we do not have any control over the airline schedulke change or ploicy.
However we do understand your situation and we will ensure to get this resolved for you. We would request you to please allow us some time to work on this issue. We will get back to you by EOD on Thursday, 01 October, 2015.
Meanwhile for any further query please write to us.
Regards,
Megha Sharma
Team GoIbibo