Goibibo — Refund amount is not credited its been almost a month and no contact with customer care

I BOOKED HOTEL FROM GOIBIBO IN PUDUCHERRY FROM 4TH SEPTEMBER TO 6TH SEPTEMBER 2021 BUT DUE TO SOME EMERGENCY I HAD TO MODIFY MY BOOKING AND MODIFIED IT FROM 4TH SEP 2021 TO 5THSEP 2021 .. THERE WAS FREE CANCELLATION/MODIFICATION SO RS 886 WERE TO BE REFUNDED TO MY UPI ACCOUNT THAT I MODIFIED ON 7TH OF JULY.. ON APP IT SHOWS THAT REFUND WAS CREDITED TO MY ACCOUNT ( EXPECTED BY 15-19 JULY) BUT NOT EVEN A SINGLE PENNY WAS CREDITED BACK TO MY ACCOUNT. I AM NOT ABLE TO CONNECT TO CUSTOMER CARE AND IN HELP SECTION THEY DONT HELP AT ALL. RRN NUMBER FOR REFUND WAS rfnd_HWKjxa9wSce0dz

please help as its already been 27 days or say month .

goibibo is worst . not even refunding my amount and their customer service is poor as the person cannot connect with them.
please look into this. i request for my refund

my email- [protected]@gmail.com