Goibibo.com — Aborting of ticket without traveler's consent

Address:	Gurgaon, Haryana, 122001
Website:	www.goibibo.com

I booked a ticket from goibibo on 1june2015 for my travel scheduled on 14nov2015 from delhi to bangalore.

Money was deducted from my account. But ticket was aborted on its own without any information to traveler. A day before date of travel, when i talked to customer_care_team and raised the concern, they tried to sell same flight ticket at more than double price to me (4148 to 9000 rs.).

I had to book instant ticket (Cheapest option available among portal) at rs. 8344. Fault of goibibo has caused this loss to me, i want to recover my money.

To be noted, goibibo called me just 1 hour before take-off and offered same ticket in the same flight with no extra charges. I wonder we can produce additional seats in flight in 24 hours. It was not helpful as i had already paid double charges for new ticket.

Later on, i decided to get this issue resolved. Goibibo customer-care-team wasted lot of my time. I talked to 8-9 people in 2 months of time. They ended up saying that they won't pay any money, i could take 2000 gocash if i wished. The loss was of rs 4196 (=[protected].

And gocash is of no use, i need hard cash. Though i spoke to higher authorities, there was no solution to my problem.

Looking forward to your response. Kindly help me out.


Thanks & regards,
Vineeta mudgil