[Resolved]  Goibibo.com — Amount of Rs. 10691 deducted from my bank account but no flight tickets booked

Address:

New Delhi, Delhi

I booked two flight tickets for my return journey from Delhi to hyderabad and the way back for 7th and 19th October, 2014 in air india flight number Al-126 and Al-127 respectively and amount of Rs. 10691 was deducted from my bank account but no tickets were being booked and i was asked to wait for 30 minutes.After 30 minutes i called their customer care and was connected to their agent Abhishek Kumar Singh who made me wait for 0 minutes but didn't help me at all and finally asked me to pay a difference of Rs. 700 for my flight tickets whose price was still same as being paid on many of the websites including their own. I asked him to connect me to his senior representative but after 10 minutes of further waiting he told me that his senior executive is busy on another call so finally i am here putting a complaint because this is what is being provided to customers and its a serious question that any business firm can start a business and keep fooling people and there is nobody to track their nuisance and activities. The processing id at goibibo.com for reference is "GOFLD60b[protected]" and another refernce number given by their executive is "[protected]".Kindly help because I expect justice atleast during our MODI Sir tenure .