Goibibo.com — Atrocity from GoIbibo and YHHS hospitality services

Address:

Cuddalore, Tamil Nadu

We booked two AC rooms in Grand Palace stay, Chidambram through Goibibo on June 1, 2015 for the dates june 6-7. The booking was confirmed and 2023 rs/- money deducted from my account. I had to travel from bangalore to ambur to pick my wife and parents and then leave to chidambaram. Since I might reach the hotel late I called the number mentioned in the website and told that I will be late for which the person who picked the call told me that there is no need to worry and the room will be available for us. But when I reached there around 12.30 am, the receptionist told that the room is not available as we have come late. I argued with them for almost 2 hours saying that the booking is confirmed and why was the room given to somebody else. With my wife and parents alongside I could not go anywhere else as it was midnight. At around 3 o clock they agreed to give me a room which was a store room with one light and thats it. There was no AC or fan, No water in the washroom, the beds were dirty and the room was stinking with cigarette and alcohol smell. I had gone there with my family and this is what we got for booking the room in advance. I stayed there for 2.5 hrs and left from there at 5.30 am. We went to the temple and while returning back I called up the concern person (Karthick Ph no- [protected]) and told him what happened at the hotel last night. He apologized for the same and agreed to give me a full refund within 72 business hours. But he did not do that. I had to follow up for around 45days and I still not have got the full refund. He also went ahead and blocked both my numbers since I called him multiple times to follow up also he did not respond to any of my mails. I involved GoIbibo customer care after this, but i did not get a proper response with them as well. after this I told them that i will go to consumer court only then they provided me a refund of 500 Gocash and 500Rs to my account while i had paid 2023rs. Also, this was the reply from concern person Karthick "We agreed we committed from hotel for full refund but the guest wants for defamation and consumer court legal activities so we too need to follow some legal terms to refund which is clearly mentioned in Ibibo website under booking terms and conditions which is electronically agreed while booking. Hope we won't get any further mail regarding this Booking..." First of all, The policies that Karthick is talking about is not mentioned anywhere in the Goibibo website. This is the hotel policy "The standard check­in time is 12:00 PM and the standard check­out time is 12:00 PM. Early check­in or late check­out is strictly subjected to availability and may be chargeable by the hotel. Any early check­in or late check­out request must be directed and reconfirmed with hotel directly". I do not see any information regarding late checkin in the hotel policy. I request you to take an action against the hotel and Karthick for all the suffering that me and my family has been through. I also have all the mail communications with Karthick as well as Goibibo.