[Resolved]  Goibibo.com — Booking of international tickets

Address:

New Delhi, Delhi

Horrible experience of booking
tickets from GOIBIBO


On
07.01.14, I got two return tickets booked from GOIBIBO for Delhi to Dubai for
18.02.2014 by Emirates Airlines and paid the full amt. of Rs. 31700/- on
07.01.14 itself to GOIBIBO. I got the mail also from GOIBIBO attaching my
confirmed tickets and I got the print out of the same showing full detail and a
valid PNR . On 18.02.14, I reached the Delhi International Airport 3 hours
before the departure time which was 10.35 AM. When I produced the tickets for
getting my Boarding Cards over the counter, I was shocked when the Emirates
Airlines staff told me that the tickets produced by me have not been issued and
advised me to contact my travel agent i.e. GOIBIBO for reissuing the tickets.
It was already 9.00 AM and the closing time of the counter was 9.30 AM. I
immediately contacted the GOIBIBO staff over their helpline no. They also
admitted that there was an error while issuing my tickets, which they did not
bother to inform me well in time and asked me to wait another 30 minutes to get
them reissue the tickets and asked me to pay
additional Rs10560.00 at the airline counter . When I protested to this,
they showed inability to reissue the tickets in absence of advance payment of
Rs.10560.00 I had to agree to get my tickets reissued. I was continuously calling them to expedite as
the Emirates staff was closing their counter. At last, at 9.45 AM I was
reissued the tickets and after lot of persuasion, I was the last person to get
the boarding cards and we were allotted
seat no 21 C and 31 G. We, wife and husband were forced to travel for 4 hours
sitting separately in the flight. Our
names were being called by the airline repeatedly as the last passengers and we had to run
through the airport to board the flight. I had to face lot of trauma,
humiliation & tension. Further, tough they assured me that they would
refund me the amt. on my return, I had to wait another 11 days after my return to get my refund that too after various tel.
calls, mails and submission of my
identity proof, copy of ticket, passport.


The above stated facts show the
casual approach of so called efficient and reputed travel agency. I am a bank
manager & we get lot of official tickets booked by other travel agencies,
but never faced such type of harassment. This was my first and last experience
with GOIBIBO. Now I will never
dare to think of GOIBIBO for any
type of service and would never recommend to any other person for GOIBIBO.