[Resolved]  Goibibo.com — Complaint PNR No.LMR[protected]

Address:

Bangalore, Karnataka

Hi, I'm writing this email to your bring to your attention my disappointing experience with goibibo.com.I have been a regular in booking flight tickets with goibibo.com, and when i was in urgent need of a bus ticket from bangalore to hyderabad, Goibibo.com was my obvious choice. On 6th October 2.40 am, I booked a bus ticket from Goibibo.com for hyderabad.Following are the details of the bus ticket as per email sent to me after payment confirmation-From: Bangalore To: HyderabadNew Dhanunjaya Travels - Volvo A/c Multi Axle Semi Sleeper(2+2) Seat number : R13, Departure Time : 12.30pmBoarding point - Opp To Hebbal Crime Police station bus stop Booking Date : 6th October 2014, Booking ID : GOBUS66c0a[protected]Online Payment - Rs.800Name of Passenger- Surabhi Sinha, Contact no - +91 [protected]On reaching the boarding point at 12.20 pm we tried calling the operators number- [protected], [protected] to get the details of the bus, but it was unreachable .Calling the goibibo helpline - [protected] didn't prove to be helpful either. It was busy a couple of times after which my call was received finally(around 1 pm) by operator named Shweta who checked with the booking details and informed that even she couldn't contact the tour operators.Finally she offered a callback after 15 minutes. After waiting for 30 minutes we tried calling the helpline again which was reachable only after 4-5 times of calling.This time the operator just placed on hold for about 8 minutes without bothering to inform about the status of the bus.On calling again I had to request a manager to speak to me as it was already 2 pm . This time my call was attended by Harish who called himself the highest authority present at the helpdesk. On informing for the umpteenth time that the bus had still not come, he asked us to wait till 6.30 for another bus. After hours of waiting this suggestion was not helping at all. On requesting to provide an alternative arrangement so that I should reach Hyderabad on time and being a single lady travelling i didn't want to take risk by delaying this any further, Mr. Harish refused any assistance and asked us to arrange ourselves an alternative. He also assured that the complete amount will be refunded as soon as possible.We somehow managed to get another transportation for the journey to hyderabad but around 5 pm I received another message informing of another ticket booked on my behalf for 5.30 pm.On calling the ibibo helpline I spoke with Deepak who refused to acknowledge any refund and said that the refund can be processed only after confirmation from the tour operator.Not only did I not get the bus service for which the payment was made and confirmed, I was kept waiting for hours and was not informed before hand about any delay and also no alternative was provided for the inconvenience and delay caused.Moreover the responses of the staff at the goibibo helpline was cold and frustrating.I request you to please assist in this matter so that I get back the refund of the bus ticket for the service which was never provided.