[Resolved]  Goibibo.com — Discount Amount Not Credited

Address:

Chennai, Tamil Nadu

I booked hotel room through goibibo mobile app using promo code 'SEASON14' at 1.50 pm on Jan 2nd 2014. It showed rs 1375 will be discounted after you submit the card payment. But after payment I didn't get any discount amount which has been mentioned before. Soon after I Called one of Goibibo customer care person and register the issue regarding discount around 2 pm same day. He replied that no such promo code was applied in their portal and also he will forward this issue to technical team. And also he told, that I will get a call from them with in a hour, but there was no response from his side. Then I called back goibibo a t 4.30pm and had the same conversion with her, I got the same reply from her also . I was waiting for her response but she also didn't call me back. My whole day was spoiled due to this irresponsible behaviour. Then at 10.30pm again i called goibibo cc person on, this time he told me to send detailed email directly to technical team about this issues. I kindly requested you to solve my issue asap and refund my discount amount. I have attached voucher for your reference. Please do me the needful. Thanks, John rozario