[Resolved]  Goibibo.com — discount coupons won't work and booked ticket will be invalid in at boarding point

Address:

Chennai, Tamil Nadu

My Booking No: GOBUSbef[protected]

On 2 march 2014 I am suppose to traval in HEBRON Travels from Coimbatore to Chennai. In my ticket some one was boarded when the bus reaches Coimbatore, So the bus driver arranged me another bus which was very horrible.

There was no A/C, bus didnt reach on time and more than that it was a very rough ride.

I was communicating with hebron travels for refund, and they have accepted for refund and it has to be climbed from the goibibo web site.


In addition with this, when i was booking ticket i saw an add posted " Rs 115 flat off on any bus tickets booked via goibibo website on using promo code BUS115. When I entered the code it was invalid. I contacted goibibo customer support immediately asking for the details of promo code, but the agent disconnected the call. My motive was not the 115 off, so I booked the ticket at that instance and it was an very fishy experience.

Points to be noted,
1) Equerry call on promo code to goibibo customer support was disconnected, and when the code is entered which was invalid even though the code expiry date was 31st of march 2014.
"this add was in google search" which made me to book ticket through your website.

2) I didnt travel in my ticket, which some one was travelling in my place, and no proper alteration was provided.
" No multi axil, no A/C, no water bottle, time delay more than all of this an horrible travel with lot of pain".

3) When I wrote an email to goibibo customer support regarding 115 promo code, I got an exact reply

“Further to your query about BUS115 discount offer against the booking ID: GOBUSbef[protected]. We have gone through your all booking details and identified that you did not use any promo code related with offer.

Kindly note whenever you make any booking on our website and put promo code at the time of reservation, system will automatically calculate discount.You have not received discount, as promo code was not accepted/entered properly during your booking.

We do understand your concern however; we would not be able to refund the amount as requested in your recent email.”

@ still now the promo code is not working, and they are making the customer as .
Customer care do not hear what we are saying, atleast they have to check once when the complaint is made, there is no vale for the customers in India.

My booked ticket of rupees 900 for multiaxil is not yet refunded.