Goibibo.com — goibibo fraud refundable ticket convert into non refundable.

Address:

Gurgaon, Haryana

Corresponding to following PNR No’s: PNR: AMYIXT -Traveller: Nirdosh Sharma, E-Mail: nirdoshsharma.[protected]@gmail.com PNR: AZyQTT -Traveller: Eeshan Ghildiya, l E-Mail: [protected]@gmail.com Tickets were booked on 20th Feb 2015 . The Goibibo interfance which has a filter option was used for refundable ticket and non refundable tickets were filtered .Thereafter flights were booked of Oman Air which indicated each step of way Fare Rules: REFUNDABLE. Day before yesterday the request for cancellation of complete itinerary on both PNR Numbers were requested. Next morning customer care executive called in for confirmation of cancellation request where they stated that the tickets are non refundable which was clearly not the the case. Since then we have consulted with 7 Customer care executives some stating that return tickets were non refundable some claiming complete itinerary to be non-refundable while some of them selling the most restrictive fare rule theory. But our simple statement is that while we have filtered out Non Refundable ticket using the Filter on Go-ibibo interface and while booking each step of way the Fare Rule indicates :REFUNDABLE how can now declare these tickets non refundable. Our flight dates for to and fro are of 29.03.2015 and 12.04.2015. Goibibo customer care executive have called us and mailed us that they won’t cancel the the ticket until we succumb to their false theory of ticket’s being non refundable.