[Resolved]  Goibibo.com — Goibibo.com - No Support from GOibibo customer care nor website support link

Address:

Bangalore, Karnataka

I have booked a ticket through goibibo.com from Bangalore to Tirupathy for 20th Feb 2015. Booking ID- GOBUS15b[protected]. At eleventh hour bus operator has cancelled the ticket & advised to contact Goibibo.com for refund /alternate arrangement. This caused me lot of mental & physical harassment as i was travelling with my family at night 11 pm with nowhere else to go stuck at a lonely pickup point. I tried several times on their customer care no to enquire as well as website under 24X7 Express Care link under support. But site is not responding at all. I tried from Mobile App also but it was also not responding. All call center numbers are only IVR & no direct helpline & no representative is there to help. Moreover goibibo sends messages stating welcome on board & share your experience and states that i have travelled in the bus, when the bus itself was cancelled