Goibibo.com — Incorrect pictures uploaded on the website , Hotel was o Third class quality

Address:

Nilgiris, Tamil Nadu

Hello, This is w.r.t to my booking reference HTLW5DELRB. Which was booked for 16th of May at Hotel Nalpad Residency in Ooty. The hotel rooms as shown on your website was very very different then what was it in reality. The photos as shown on the website shows the rooms as neat, clean, tidy with proper beddings and wonderful carpeting. IN REALITY the hotel has a pathetic lobby . The room was stinking, with torn carpets. The toilets were no neat and clean, When we requested the hotlier that this is not what was promised he asked us to go to another hotel was all the more worse, BESIDES that when we called Goibibo we are told then your goibibo's representative would call us back, in next 20 minutes. We had to call Goibibo thrice but no one even bothered to call us back, This is the kind of service that IBIBO provides, sheer cheating and case of forgery. I know require the full refund of the amount without any cancellations as we never bothered to chekc-in the hotel because of pathetic condition. expecting the quick response from your side. Please feel free to call me on [protected] or email me back on [protected]@gmail.com, [protected]@gmail.com