Goibibo.com — Invalid ticket issuance and cancellation charges taken for invalid ticket

This is with reference to my booking for Air India flight Raipur – Mumbai – Ahmedabad sector. You may refer the tailed mail. I had booked my ticket online with GOIbibo, wherein I had received a confirmation from them for booking with PNR YN0S0 and ticket no. printed TUAP92WBM .

When I was doing my web check in it was rejected, hence I tried with your tele check in option but the reply received was “Ticket is not issued”. I was continuously following up with the Travel Agent as well as the Air India toll free customer care no. but I was denied to do check in by the Air India saying “ticket is not yet issued”. Now, upon cancellation of request booking, I have been charged with the cancellation charges almost around Rs.3630/- (Airline charges mentioned as Rs.3180/-). When I had requested over the call to Air India customer care no. on 19/06/2015., I was told that when the ticket is not issued by Air India how the cancellation can be processed. Based upon that communication, I would like to know if the ticket was not issued how the cancellation charges have been levied for my booking by Air India.

Whenever, we call to Customer care, our calls are recorded for safety and security purpose. I request you to give the call log for this PNR YN0S0 (Calls were made from +91 [protected] and +91 [protected]). I am going to file a case in Consumer Court and this call log is required to prove an evidence of my communication with Air India and GO Ibibo.

Consider this matter as urgent and important.

Please respond to this query at the earliest.

Air India Responded to the Query on 15th July

From: call bom [mailto:call.[protected]@airindia.in]
Sent: Wednesday, July 15, 2015 10:22 PM
To: Viral Nanavati
Subject: Re: FW: Fw: FW: PNR YN0S0 - BOOKING REF #TUAP92WBM - COMPLAINT URGENT AND IMPORTANT

Dear Mr. Nanavati,

Thank you for contacting Air India, it is our pleasure to help you with your query.

We understand your concern but however we would like to inform you that, the ticket which is issued by your travel agent its INVALID.

As per your ticket the connection which you have selected AI651 and AI144 which is not a VALID CONNECTION on the same date.

And also would like to request you to kindly check the minimum connecting time from MUMBAI.

Domestic To International 2 Hours 30 Minutes

So as per the flight AI651 arrival time on 20jun15 1650hrs in Mumbai and departure from Mumbai international terminal is 1830hrs so the time to catch AI144 flight is only 100 minutes.

As per for valid connection you required 150 minutes.

So in this case you are requested to kindly get in touch with your travel agent only.

Thank you for choosing Air India.

Regards,
Air-India Customer Care.
Bom/Pravin Birajdar

I want to file complaint against GOIBIBO for not refunding the full amount, as per Air India communication the ticket was invalid so the charges were not levied by air india for cancellation.

I am requesting the company to pay me full refund for the invalid ticket issued though of sending air india's communication I have not received any revert from GO ibibo.