[Resolved]  Goibibo.com — Misleading advertisements and promotions.

Address:

New Delhi, Delhi

Greetings! I am Prem, a senior editor. I am a customer of goibibo.com. My latest booking with goibibo.com are return flights for four people from DEL to AKL, travel dates are December 4th and December 15th. My goibibo ids are prem.[protected]@gmail.com and vaibhav.[protected]@gmail.com I booked the flights with goibibo.com on August 14, 2014 believing that I am being offered a competitive fare and as per the website which has mentioned several times of the "Lowest price guaranteed" or "minimum price guarantee". Please note that tickets for the same travel dates and for the same sector is available for INR 52, 722 on the website of Malaysian Airlines and for Rs. 53890 on goibibo.com website whilst I have paid INR 61, 367 for the same although I booked the flights two weeks ago. Even as on 27/08/2014 goibibo.com is promoting the offer "Upto 40% off on Malaysia Airlines" and its fare is still more expensive than the fare on Malaysia airlines website. I find it unacceptable that goibibo.com has charged me more than what the airlines is charging on its website and I am willing to take a legal action against the misleading practices. The airlines and agents encourage travelers to book in advance to benefit from discounted fares, in my case the fares have gone up. I demand a refund of the excess amount paid to goibibo.com and at the earliest. Prem Goibibo.com id: prem.[protected]@gmail.com