[Resolved]  Goibibo.com — Offers deals which are not honored by the operator

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Bangalore, Karnataka

Hi, We live in Bangalore.We had an important family event to at Hyderabad. I had booked bus tickets for our family (two adults + two kids) via GoIbibo well in advance.Depart on Aug 14th (operator: Omer Travels); return on Aug 16th night. We were assigned confirmed seat numbers. Our bus was at 9:30 pm on Aug 14th.At about 4 pm, I called up Omer Travels[protected],[protected].They said, the bus is scheduled on time; reach boarding spot 5-10 mins before schedule departure time.We reached boarding point 30-mins before time. When the bus arrived, we were not allowed to board. Reason being, the seats were allocated to someone else.We were told that, all seats booked thru GoIbibo were at discounted price & hence cancelled.Other fellow passengers, who had booked tickets thru other agents, boarded the bus with no issues.Omer Travels also mentioned that they had indicated GoIbibo about it threedays in advance. When I called up GoIbibo, they mentioned that they have no such indication from the operator & they will sync up with Omer Travels & work it out.I called up GoIbibo multiple times; begged them to make some arrangements so that at least I can attend the family event; but all in vain.They also charged me a sizeable amount for cancellation of my return bustickets, even though I didn't travel due to their error. I also ended up loosing entire money on my Hyderabad hotel reservation. It looks like:- - GoIbibo provides good deals and customers like me fall prey to it - If the vendor doesn't honor the deal, all they have to offer isone simple word: "sorry". They do not take accountability of their promise.They are a big cheats. What can be done: - by GoIbibo, to make up for me missing important family events plus loosing lot of money - they don't keep taking customers for granted & keep cheating repeatedly SJ135