Goibibo.com — Ref: GOBUS12f[protected] Misrepresentation of bus seats and harassment

Miss Pooja Kini and I were supposed to travel from Hyderabad to Bangalore, on an Akbar Travels bus, booked through goibibo.com. There appears to be a misrepresentation of seats as given online. Online, the seats we booked, although at the book show the normal type of seats (2+2). However on reaching there, we realized that it was one long cusion of sorts, meant to seat five people with no arm rests. The whole seat was also elevated and had no seat belt, which meant that if the bus were to break suddenly - the passengers on those seats would be lunged forward resulting in grave injury. Miss Pooja Kini was already suffering from vertebral injury and we informed a representative of Akbar Travels, on spot that these were not the seats we had thought we book and requested they be changed. He assured us that they would do so, in ten minutes. The bus began to move and we were still awaiting our seats and despite multiple requests, they ignored us. after 45 minutes another man (also from Akbar Travels) got on the bus and said we'd have to sit on the original seats and they could not provide any other. He was very rude and started shouting in front of all the other passengers. We requested that he return our ticket money (3100) on which we would disembark the bus. He refused point blank and continued shouting. He said he would not let the bus move until we sat in those bad seats or got off the bus. After a while, we had no choice but to get off. We were stranded in the middle of the night with no mode of transport to go anywhere. I am greatly disappointed by such treatment from one of your service provider, and would request for a return of the fare as we did not travel by the said bus. Also some action be taken immediately so that passengers need not face such harassment in the future. Following are the ticket details for your reference. Miss Pooja Kini Miss Nandini Ghosh Akbar Travels (NDT) Leyland Non A/C Seater Hitech (2+2) Seat Number Sofa1, Sofa2 Departure time - 19:45 Boarding Point - Near Asian Tours and Travels Booking Date 02 May From Hyderabad To Bangalore Booking IDGOBUS12f[protected] Total Fare Rs.3100/-