[Resolved]  Goibibo.com — refunded money not provided Goibibohotels-704267

Address:

Pune, Maharashtra

I had done a hotel booking through Goibibo mobile app. The money got deducted however the booking was not confirmed by Goibibo. I tried to call and even after waiting for on IVR I could not talk to the customer service representative. So finally I drop an email at [protected]@goibibo.com asking to initiate the refund and done other booking. I verified with the payment gateway as they confirm the amount indeed got credited to the Goibibo account. I'm following with them since 7th September however not getting any response at all. Only I got ticket number Goibibohotels-704267 till now and no concrete response yet. I even included their management email id [protected]@goibibo.com however they also seem not to bother about customer and the services. It is horrible experience booking with Goibibo. Sachin Bhartiya