[Resolved]  Goibibo.com — Total charges hidden

Address:

Hyderabad, Andhra Pradesh

Total amount was displayed as 25892. So I clicked on "make payment" and made the payment. But I was charged 27342. When I contacted GoIbibo customer care, I was told that I should read terms and conditions where 290/person is hidden. As a website charging money from the customer for a service, isn't it their duty to display the total chargeable amount properly before accepting payment? Why is the onus on the customer to find the hidden charges? CHEATING at best. Also, I see that the complaint by Gupta was intimated to GoIbibo customer service long back. I don't see that they have taken any action to fix it because I have faced same fate even 3 months after the previous complaint was raised. They are continuing with the scam. Feedbacks are not getting fixed. Will never book with goibibo again and I wont recommend goibibo to anyone because this practice of hiding total charges from the customer is unethical and they can stoop down to any level.