[Resolved]  Goibibo.com — Wrong pics and reviews displayed on site

Address:

Kullu, Himachal Pradesh

Hi, I did a hotel reservation from Goibibo.com seeing the images provided by the site and reading the reviews. By booking id is: HTLHAE7L5Z. I booked it for “Hotel new Slimog”. Moreover image provided on booking confirmation is also not correct. The image provided on ticket is of ”Slimog Garden” just a block away from the “Hotel New Slimog”. I had to check in on 2nd of Oct and Check out on 5th of Oct. Although I had to check in because I had not option at that time because I was with my family. Geyser was not working, floor was broken at various places. By the evening of 2nd Oct I checked out because I didn’t want to ruin my trip. On 2nd Oct around 8 or 9 PM, I first called Goibibo .com for my cancellation and compliant but they didn’t responded. Again several time I called but same the result. Now, today on 6th of Oct they are calling me and saying, you check out time has passed so representative can’t help me. On my situation he given me some email id ad told me to drop a mail regarding this ([protected]@goibibo.com and [protected]@goibibo.com ). The representative was not sure that what to do so I am writing to you people. Is it ok to provide wrong image in email or on website? I don’t think so. We have laws regarding this. Please suggest.