Address: | 122009 | Website: | gojavas.com |
I had ordered a Xiaomi Redmi Note 3 smartphone in my father's name via snapdeal and the order was placed on 29th June 2016. I was feeling okay with the courier service of Gojavas at first because they were updating the tracking status and on time too. But it's been three days since the shipment has arrived in my locality and it's shown "In Transit at THRISSUR" in the tracking page. ( I live in Thrissur district of Kerala ). I received a message yesterday telling that my order has been delayed and will be attempted it 1-2 days. When I contacted the Snapdeal customer care they are not even aware about the courier status and they are just sticking on to the estimated delivery information. Anyone can look and understand those. My estimated delivery, as provided by Snapdeal is between 3rd and 7th of July and my shipment has reached my locality i.e Thrissur on July 2nd. What's the matter with this Gojavas courier team ? What are they doing all these 3 days. Other courier providers are delivering their products quickly to my locality. Since this smartphone goes out of stock too quickly I had no other option but to choose snapdeal since it was in stock only in Snapdeal. But I am very disappointed with the delivery mechanism of Gojavas. And when I contacted Gojavas customer care, they told me that my Shipment would be delivered on or before 6th of July and that it would the final one and no further delay will be there. I want to know whether I would get my shipment today or tomorrow. I want it as quickly as possible. I am very much disappointed. I have paid the entire amount too.
My docket details are as follows -
Docket no - UNISNPP6080614
Order No - FCBD2300140
I want a solution to my issue asap.
I won't recommend this courier service to any of my friends here in Thrissur since I don't want them to face what I had to. Was this information helpful? |
We apologise for the inconvenience caused to you. We've reviewed your concern and have escalated it to the concerned team, shall ensure your order gets delivered to you at the earliest.
Regards,
Team gojavas