I am writing to express my dissatisfaction with the services rendered on my recent trip from Cochin to Cheruvathur. I booked my trip from Singapore through Mr. Sunil from Gozo on 8th May. Unfortunately, the experience was a disaster from the beginning.
Upon my arrival in Cochin, the cab that was dispatched did not match the one specified in the booking confirmation. The vehicle’s number and color were different, although the model was the same. Additionally, the driver was not the individual I was informed would be driving.
The condition of the cab was unacceptable. It was dirty and emitted a foul odor, necessitating the need to keep the windows open for fresh air. A serious safety concern was the malfunctioning safety belts, which were inoperable.
Moreover, the behavior of your staff compounded the dissatisfaction. Mr. Sunil, the salesperson who handled my booking, responded irresponsibly to my feedback over the phone. The driver’s conduct was also alarming; he was extremely sleepy and, at times, fell asleep while driving. This reckless behavior endangered our safety throughout the journey to Cheruvathur.
As a result of these issues, I endured significant anxiety during the trip. I have since advised my colleagues and friends against using Gozo Cabs for their future travel needs in India.
My booking ID is OW[protected], and I expect Gozo Cabs to take this feedback seriously. I am seeking compensation for the inconvenience and distress caused by this experience. I look forward to a prompt response and resolution to this matter.
Best Regards
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