Great Eastern Appliances — misleading information

Address:

1 no.pannajhill,Barasat, po.noapara, Kolkata, West Bengal, 700125

Dear sir,
I am an staunch customer of your company and fully rely on your company. Every visit at your outlet has given me utmost satisfaction. Usually i purchase from your barasat centre. But recently i have had a bad experience. On 15th september 2019 i along with my wife went to purchase a micro oven from the barasat centre. We wanted to purchase lg product but sri baidyanath pramanik, the sales person, insisted to purchase samsung product. He convinced us that all the features which we wanted were available with it. Later when the person who visited our home for delivery of the product said the features which we wanted were not available with it. Later when my wife contacted the shop, she was advised that the product would be changed. My wife visited the shop next day. She was kept waiting for a long time. Sri pramanik who was at the shop but did not turn out. She wanted lg mc2886brum with floral design. But she had to settle with without floral design and that too with higher price than the market price. She was advised that the model she asked is not available.
I have two questions-why sri pramanik had given false representation when he didn't have
Full knowledge of the product. Second, can't the product with floral design be made available even after two or three days. The customer's choice and satisfaction must be given first priority and don't give misleading informations to customers.
Third, please provide the required model i. Emc2886brum as the ordered model has not yet been delivered. Next time before visiting great eastern we have to
Think twice.
Regards.
Amit kumar dutta