Gsrtc — Gaslighting of management

Dear GSRTC Customer Service,

I am writing to express my frustration regarding the inconsistent luxury service on GSRTC buses, specifically my recent experience on 7 February from Rajkot to Ahmedabad. The management cited the conductor's absence as the reason for downgrading the service.

This is not an isolated incident, as different reasons have been provided on multiple occasions, leading to a lack of transparency and a sense of gaslighting. Passengers who pay for a luxury service deserve consistent and truthful information.

I request a thorough investigation into these recurring issues and a commitment to transparent communication to ensure passengers receive the service they have paid for.

Sincerely,