Gsrtc — Service issue and refund the amount

Address:

Ahmedabad, Gujarat

** GSRTC m-Ticket ** AHMEDABAD CENTRAL BUSSTAND to MOUNT ABU PsngrName : siddharth joshi TripCode : 0615ABDMTAEXP51 PNRno : G9349103 JnyDate : 28/04/2015 DepTime : 06:40Hrs SeatNo(s) : 20, 21, 19, 18, 22, Class : GURJARNAGRI BoardingPt : AHMEDABAD NARODA Pltform : 5. Please carry your photo ID during journey. T&C apply. Dear Sir, Above is my e ticket, here in ticket clearly mention that my boarding is from naroda gsrtc stand from platform no 5. But as per inquiry counter of naroda gsrtc stand bus is not coming there, inquiry person guide us bus is going from naroda brts stand so as per guidance we reach at naroda patia on 6:35 and wait there till 9 o'clock but bus is not come. two times call at ahmedabad inquiry number once informed that bus is on the way to naroda but bus not come. also at naroda patia platform no 5 is not available which is clearly mention in ticket bus will come at naroda gsrtc stand at platform no 5 . So here clear cut mistake from your side so i want my money back so kindly refund my money as fast as posible. Regards Siddharth