GTPL — BROADBAND CONNECTION DROPS OUT CONSTANTLY

Address:

Ahmedabad, Gujarat

Dear Mr. Annirudhsinh Jadeja, This is in connection with GTPL Broadband which I have subscribed since January 2015. After this subscription to till date more than 30 times our connection has been disturbed. Every time we contact customer care to solve our complaint they tell us to wait for 24 hrs to get it resolved because there is LINE PROBLEM IN OUR AREA (i.e Maninagar Area, Ahmedabad). This is the repetitive sentence we hear it from your customer care unit. The names of the customer care unit members are: Amina, Ramesh Gadia, Deepak Chauhan, Kuldeep, Bhavesh Panchal, Varsha and Mr. Ronak Nanavati. Recently last Sunday on 5th May 2015 our internet was not working for more than 8 hours when we needed it. Not only on Sunday but most of the time in a week our connection drops out 3-4 hours in a day which includes today also i, e 12th March 2015 (just before half an hour it was down). We have called them more than 30 times and sometimes more than 10 times in a day still they don't register our complaint and not giving us the complaint number for the same. They say that there is no problem from our side, its actually the LINE PROBLEM and during the LINE PROBLEM we cannot register the customer complaint and you just have to wait and watch till the LINE comes up. This is really shocking for me that my own neighbour who lives with me in the same apartment has subscribed to same GTPL plan of 1Mbps Unlimited and his connection is successfully working continuously (though we live in the same area or same LINE according to your voice). So I can't understand the meaning of the LINE Problem. I think that I have made a mistake by making the payment for one full year for our 1 Mbps Unlimited plan in advance before we got connected to GTPL Broadband. I believe that the amount of service that I have received till now has no compensation to the amount of money we have already paid to you. By this complaint we once again draw your kind attention to look into the matter seriously as soon as possible and take immediate measures regarding the same. Your Early and Immediate Action (with REPLY) in this matter will be highly appreciated. If not, you will lose many customers like us in near future. Thanking you in anticipation, MAYUR GEHANI +91 [protected]/ +91 [protected] Ahmedabad, Gujarat. Connection Details: User name: mhgehani Registered No. : [protected]