GTPL — broadband connection not working poor response from customer care and technical person

Address:

Ahmedabad, Gujarat

hi i baught gtpl on 23 th june 2015 . but the installation started after 3 days. once setup that night speed was awesome upto 1.8 mbps the very next day it was off for 2 hours then started again. the same was the issue while using with router though i have added my mac by calling gtpl customer care. finally the disaster day come to me. on 29th june 2015 my connection lost . i have checked on two different laptop and one desktop machine same error no 651 was raised modem not responding. i called the lodged complain on gtpl customer care(remember their toll free no only rings once day other wise you need to call to paid no only where they disconnects if not connected to any customer care after 3 minutes) customer care person was polite though lodged complain. then my call chain process started . after words today on 30 th june 2015 i called almost 20 times to customer care. no technical person was send yet on my address for solution of connection. meanwhile let me share i am technical person itself have checked all aspects from my side . only reason why connection is not availble is from isp side problems of dp or switch. i have checkd on my terrace of flat switch is responding to connection but still no internet is working. all 3 connection of my flat is not working at all till date they are generating every time new ticket for complain saying me we will solve it within 24 working hour it means 3 days of 8 hour working will be taken to solve complain . so their complain 24 hour mean to us is 72 hour ( 3 whole days) keep aside and dont think about internet . just take some bell on hand do pray of god its internet isolation day for me as i have gtpl connection. hehe.. i dont recommand to buy this connection if you have not technical support along with you. otherwise over all speed is very good if connection is with you remain intact.