GTPL Broadband — New connection issue

Address:	Gandhinagar, Gujarat, 382421
Website:	www.gtpl.net

I wanted to purchase GTPL broadband connection, so I took contact numbers of local persons for broadband connection. He was asking for extra 500 rs for yearly plan as installation charges. He gave me reason that in Sargasan area, Gandhinagar we took this extra money from all new customer. But as per GTPL website no extra installation charges for yearly plans and even my two friends who recently bought internet didnt pay any installation charge for same plan.
I have tried to contact customer care so many times but those numbers are always busy, finally I thought to contact them in their ahmedabad office near Mithakhali 6 roads. But at office, watchman told me that no one in office for customer complain and took my details and contact no. After some time I got a call from local guy of sargasan area and who also told me same thing that extra charges they will take for installation. So finally I decided not to go with GTPL and purchased broadband connection from other ISP.
Customer care services in GTPL are worst.