Gtpl Broadband Pvt Ltd — Poor Service and Miss Informing Salesperson

Dear GTPL,
I'm Vit Godhani who has bought your service on 18th Oct 2022, and router was installed within 2 days but then after my internet connection was not active since 17 days...till then I was making calls to SAIYED SALAUDDIN BADRUDDIN whom I paid in cash for the plan and he was not picking up my phone when he picks up he says my internet will be active in 30 mins but it didn't happened that way...I was waiting and waiting for days and then I removed your router and went to your office in Piplod, Surat and I requested for Refund and the management gave me this email ID.

I request GTPL to refund my money which is as below invoice Rs 6363/- also I paid Rs 350/- extra to get your fiber wire to my office so I also request you to add this amount in my Refund, so the total amount to be refunded is 6363+350=6713/- Thank You :)

Your Router has been removed and I have kept it safely with me at my office, when you will refund me then I'll go to your GTPL Piplod, Surat office and handover it or you send your GTPL executive whatever is fine.
Customer ID: ftth_goldmines10t

Regards,
Vit Godhani