GTPL Broadband — Worst broadband service

Address:

380016

I am vinay from ahmedabad. I have gtpl broadband connection. I found this broadband services worst services. I found my mobile 2g connection more reliable then gtpl broadband. Every alrernet day it gets down. I do complaint via toll-free number and email ([protected]@gtpl.net). I also complaint to nodal officer gujarat (Nodalofficer. [protected]@gtpl.net). Every time both replied with the same drafted reply. They don't read what i complaint. I inquiry about refund of my money and replied me

Reply by [protected]@gtpl.net...
"we shall get back to you on this with confirm status and resolution as soon as possible."
Then i replied to them...
"this is not a service call. I want to know what money i will get back if i today discontinue my account???"
They again replied the same answer. After not getting proper response i forward email to nodal officer. They replied me "thank you for contacting gtpl nodal desk. We apologize for the inconvenience this matter may have caused. With reference of your trail email we have forwarded this complaint to our concerned department. We shall get back to you on this with confirm status and resolution as soon as possible."
But till time no reply received from company for my question.

"what will i get as refund if today i discontinue my broadband connection?"

I asked them to refund my money and discontinue connection, but they don't replied it since one month.
They disconnect connection once my days over as per my plan, but they don't give return credit (In hours) when connection is down due to company server issues. Every time it takes 7-8 hours to solve the issues.

My user id: vinay4u

I want to know what will i get if i discontinue my connection today for my remaining days (I still have more than 3 months remaining. And when i asked them for this it was 4 months remaining) money refund back to me.