Hathway / Gujarat Telelink [GTPL] — Online Payment Done Before 4 days but service executives are not taking the issue seriously neither they are interested to do so!

Kishan_147

Address:	380007
Website:	www.gtpl.net

On 1st March, I paid ₹ 3570/- for Renewing my Broadband Connection Plan for next 6 months. Firstly I didn't get any sort of acknowledgement from GTPL yet and secondly from more than 72+ hours my complaint is not being lodged or taken seriously. I raised an online complaint ticket which is yet unanswered. I called for more than 10 times but I didn't get proper response on call. They were just ignoring the fact that they got payment but they can not start the service. They couldn't confirm whether they got the renewal payment or not. I didn't see this kind of lethargic approach towards consumer complaint ever.

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Kishan_147

Username - Nsmehta34

Mayur Doshi

from Mumbai, Maharashtra

GTPL — Internet not working since 5 days no response from customer support

My internet is not working since last 5 days, i have called various time in gtpl customer support, they usually say work in progress but till now it is not fixed.. please take necessary action.