GTPL — Not response to customer

Address:

Gandhinagar, Gujarat, 382010

It worked ok but for past few days the broadband speed was drastically slow around 0.5kbps (My connection was for smart-512-2mbps-6m) and starting from 09th july it stopped completely. After submitting complaints they came and `rejoin` the cable despite me requesting for a new one. More than half of them say `resolved` as talked with the customer or technical team. They did call me and i clearly said the problem is not resolved yet.

First of all the customer care no. Is always busy

When they pick up they try to divert the problem saying we will refresh the connection and you try connecting after sometime.

These are my complaint no.

Ticket no.[protected]/08/2016
Ticket no.[protected]/07/2016
Ticket no.[protected]/07/2016

I regret to inform you that gtpl customer service is very lower, poor. Am totally unsatisfying with service of gtpl customer care & all... I already register my complain regarding not channel coming last 15 to 20 days i call to customer care so many times but still no response.

Still waiting for the solution, please guides me.

Jayesh radadiya

[protected], [protected]