GTPL — Not shifting my Broadband connection even after paying shifting charges of Rs.560/-

I am Avinash Shivapurkar, aged 63 years. My client ID is BB77743. I had taken BB connection at my earlier residence at 303, Anand Plaza, R.V.Desai Road, Baroda. in February 2014. Thereafter I shifted to 10, Sukhashray Duplex, near Surbhi Park Society, Samata, Subhanpura, Baroda. I paid Rs.560/- towards shifting charges. Now the Company says it is not possible them to shift my connection to the new address. If such were the facts, the Company should not have collected shifting charges from me. Now the Company should refund me Rs.4060/- after deducting proportionate data usage charges. So far I have not received any refund amount.