GTPL — recharge is not getting done...

I tried so many time but recharge on my gtpl app os not getting done.. It constantly shows contact your cable operator and when we contact cable operator he is so rude do not co-operate at all.. He just shouts like #.. Stupid gtpl if you don't wann recharge then why are u working.. Sit home.. This is quarantine and only entertainment is tv and they are not even doing anything to help.