Gujarat State Road Transport Corporation [Gsrtc] — Delay in bus arrival

I made a reservation in the following bus :
GSRTC m-Ticket*PALANPUR to GANDHINAGAR TripCode:1400PLNGNDEXP51PNRNO/OB:G[protected], GS32785755 DOJ:[protected], :14:00:00, EXPRESSSeatNo: 31BoardingPt:PALANPUR CBSTxn Pass:tWHEKXVY Carry ID during jrny. T&C apply.
& the bus has arrived 45 minutes later, that is, on 2:45 pm with no explainable reasons given by on duty conductor, rather he ignored the complains of passengers.