Gujarat State Road Transport Corporation [Gsrtc] — I am not able to cancel my ticket because of what appears to be a changed website interface.

Address:Kutch, Gujarat, 370421
Website:gsrtc.in

I booked 4 tickets from Somnath to Mundra on Nov. 30th, 2016.
Due to some change in plans, we cancelled the trip and so, I wished to cancel the above-mentioned ticket with PNR No. - G13911864.
But now, I am no longer able to log-in to the GSRTC website with my credentials.
So, the website doesn't allow me to cancel the ticket of today's date i.e, Dec. 05, 2016.
I have been trying to cancel the tickets since Nov. 2nd, 2016, but to no avail.

How can I get my refund?
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Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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I booked my ticket for junagadh to ahmedabad in keshod-gandhinagar bus on 5/12/2016 at 11:45am.
I didn't get confirmation but rupees were cut from my axis bank account.
I want refund..
Kindly reply

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    Gujarat State Road Transport Corporation [GSRTC] Phone
    +91 80 2676 7702
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    Central Office, C/O Central Workshop GSRTC, Naroda, Gujarat, India - 380001
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